America's Most Wanted IT Requests
The Top Ten IT requests in America are snafu's that you have probably experienced in a days time at work. Computer, network, printer and app problems are maddening, and they teach us to be thankful and appreciative of the IT techs, who always manage to save the day, while alleviating our frustrations with technology.
10
BYOD - Some companies do not provide cell phones or laptop devices for staff. So, the IT crew has to setup personal devices, equip with apps, create log in credentials, connect to a network, make the device cyber safe, add a port, digital certificate and an enduser to the company system.
9
You're working on a project when suddenly your COMPUTER or APP FREEZES UP, which totally sabotages the workflow. Not to mention the fact that a technology freeze is just simply maddening. In some cases, the fix is as easy as Control+Alt+Delete on a PC. And, other times a freezing situation may require a hard reboot. It's wise to save your work every so many seconds, so in the event that a freeze occurs, once back in, you can pickup where you left off. A computer may also need to be updated to support the APP and for it to work properly. Did you know Doug and his staff will actually call a vendor for you to resolve an issue?
8
You suspect something is wrong with your computer because it's not acting right and is moving slowly.
VIRUS ALERT: Reporting a potential virus on your computer may be a simple fix like running an antivirus on your device. However, hackers keep getting smarter, so the IT staff is probably going to have to take a closer look at the network, in addition to your device, to make sure the virus stopped at your computer. Check out: AI based EDR.
Get Smart: How to Avoid Scams and Fraud
7
WI-FI CONNECTION
Either you can't connect or the connection is slow. This may be due to a network settings or a change in policies.
6
SLOW INTERNET CONNECTION
An IT tech can identify if this is due to peak load usage or other technical factors.
5
ON-LINE MEETING CHALLENGES
ITC does Apps, so whether you can't hear others, share a screen, use the mic or connect to the meeting, we can help fix all of the mishaps.
4
MISSING OR DELETED FILES
Many companies have disaster relief solutions (DRS) in place. This can help to retrieve a deleted document whether accidental or intentional. Call Doug to set up a DRS if your company does not have one in place.
3
CAN'T ACCESS SHARED FILES
This is usually due to a network issue on the back end, and the IT staff can help you regain access.
2
PRINTER ISSUES
If you have sent several documents to the printer, and they're not printing. Well, this could be a network or Wi-Fi issue and/or problems with the computer and printer app or connection.
1
PROBLEMS LOGGING INTO A DEVICE OR AN ACCOUNT
The moral to the story of this Top 10 list, is to realize how much we need IT staff. They help us stay sane when computer technology is working our last nerve and is not functioning properly. The IT staff are the McGyver's who show up to fix everything and reassure us that throwing a computer at the wall will not resolve the issue. So, if the items on this list sound familiar, and you need assistance, call us, and we'll be right there to resolve the issue.